I haven’t received my order, what should I do?
There can be a number of reasons why an order hasn’t arrived in the approximate timeframes given on our shipping page. If your order has not been received 7 or more days from when it was dispatched then please contact us at info@sportstradingcardsuk where we can advise you on the next steps.
The speed at which we can follow up with the shipping provider to either find the order or refund it will depend on the shipping option chosen.
Please note that items must be reported as missing within 40 days of being dispatched to you as we are unable to take any action on your behalf after this time.
Trading Card Boxes, Blasters, Packs and Supplies orders:
If you receive any products damaged in transit please contact us as soon as possible so we can start the process of of investigating this with the relevant shipping provider.
If you are unsure of anything at all when purchasing any products please don’t hesitate to contact us at info@sportstradingcardsUK.com.
Am I able to cancel or amend an order?
As long as you contact us before your order is shipped we can cancel or amend orders.
You have the right to cancel or amend any order before the time of dispatch and receive a full refund.
If you buy older boxes and have issues with the cards or get an expired redemption what can you do?
Most older boxes have the cards in the same condition they left the factory – but certain products are sometimes known to stick together or have other issues. As far as redemption cards go, unfortunately that comes along with buying certain older products. While in most instances there isn’t anything that the manufacturer can do we can provide you with customer service contact information if required.
If you order a product that averages 4 autograph or memorabilia cards per box and only get 3, can you get a refund?
We do not offer refunds for products that do not meet the manufacturer’s average insertion ratios. We do guarantee that all of our products are unsearched and have not been tampered with in any way. Our products come sealed. If you are unhappy with the contents of a product you purchase you will need to contact the manufacturer. We can assist you in this process by providing manufacturer contact information if required.
Products and sports not listed in the store:
If you cannot find the product or sport that you are looking for thencontact us at info@sportstradingcardsUK.com
Are there any other charges when placing an order?
All our stock is in the UK. When ordering to a UK address there will be no more payments after you have gone through the checkout. If ordering to an address in Europe please make sure you are aware of any additional charges you may incur before placing an order.
Please inspect all packages for damages immediately upon receipt. Contact us promptly if you feel your order has been damaged in transport. Returns and exchanges for damaged items will be reviewed on a case-by-case basis. Do not open any damaged packages (this includes sealed cases and boxes of trading cards) because it will jeopardize your ability to exchange the item or receive a refund.
Cards that are factory damaged:
We can’t guarantee that there will be no factory damaged cards inside sealed boxes and packs. If you are unhappy with the quality of cards received please contact the relevant card manufacturer. Excludes items that are damaged in shipping - see damaged packages.